Frequently Asked Questions

Our store is primarily designed for business customers. Our products are for laboratory research use only. They are not for human or veterinary use. They are not intended to diagnose, treat, cure, or prevent any disease. Our products are needot for cosmetic, food, drug, household, agricultural, or consumption purposes. They should be handled only by qualified professionals in a controlled research setting.

Submit your order online and our team will arrange payment according to your approved business account terms. Payment instructions and order updates are handled separately. We do not store credit card information.

When available, Certificates of Analysis and other product resources are listed in the tabs on each product page.

Shipping is calculated from the order subtotal and internal shipment weight. Orders reaching the displayed free-shipping threshold qualify automatically. The final shipping charge will be displayed at checkout.

Yes. Registered customers can save, edit, and delete multiple billing and shipping addresses from their account.

An order may be cancelled through your account while it remains unshipped and otherwise eligible. Contact us promptly if you need assistance.

Eligible shipped orders can have a return request submitted from the customer account. Requests are reviewed before return instructions are issued.

Yes. Use the Contact Us page to tell us about your business, product requirements, quantity, documentation needs, and timeline.