Shipping Information

We use a combination of shipping carriers and services so each order can be fulfilled in the fastest reasonable manner available for its destination, package, and service level. The carrier used for an order or shipment may vary. A specific carrier or delivery date is not guaranteed unless we expressly confirm it in writing.

Shipping charges are calculated during checkout using the order, destination, and applicable shipping settings. The available charge is displayed before the order is submitted. Orders that meet the current free-shipping requirements qualify automatically.

Processing and delivery estimates are provided in good faith but are not guarantees. Product availability, order review, address issues, carrier operations, weather, and other conditions outside our control may affect timing. An order may be divided into multiple shipments when doing so helps complete fulfillment efficiently.

When tracking is available, the carrier, tracking number, and shipment updates will appear in the customer account and may also be sent by email. Carrier scans and estimated delivery dates are supplied by the carrier and may not update immediately.

An order may be cancelled before it has shipped. Use the cancellation option in your customer account when it is available, or contact us as soon as possible. After an order or shipment has left our facility, it can no longer be cancelled.

All sales are final. Returns are not routinely accepted and may be considered only under special circumstances. If an order arrives damaged, contains an incorrect item, or presents another exceptional issue, contact us promptly with the order number and relevant details so we can review the situation.

Do not send any product back unless we have discussed the request with you and provided written return authorization. Contacting us does not guarantee that a return, replacement, credit, or refund will be approved. Any approved resolution remains subject to applicable law and the instructions provided for that order.

Please contact us with your public order number and a clear description of the issue. Do not include passwords, complete payment-card numbers, or other unnecessary sensitive information.